Customer Service Keynote
You Can't Digitize ME! The Digital Customer Service Tipping Point
Tremendous pressure is being exerted on organizations to up their digital footprint in the realm of customer service. But are consumers universally on the digital bandwagon? In this thought provoking presentation, customer service expert Teresa Allen explores the digital revolution in customer service an how it is and isn’t being accepted by consumers as well as the positive and negative results of going digital in the customer service world.