- Immediately enhanced customer service
- Improved customer retention and loyalty
- Sales and revenue growth
- Boost in employee morale
- Increased bottom-line profits
Teresa Allen
When you NEED expertise and you WANT fun!
Outcomes you can expect:
Facebook Activity
- 24%mobile shoppers make $100,000 or more a year. See #Colin Shaw article on this important trend #custserv http://ow.ly/8N8EL
- New Study Shows 75 Percent of Shoppers Will Leave a Store Without Adequate Help http://ow.ly/8Gvcz #custserv
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Don't shoot the messenger when customer retention rates go down #custserv http://ow.ly/8GuvQ
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AWARD WINNING CUSTOMER SERVICE SPEAKER AND TRAINER
Professional Trainer of the Year Award from the American Society for Training and Development. Teresa is a two time recipient of this award!
Hospitality Educator of the Year Award
Chapter President's Award - National Speakers Association
Are Your Employees Using Common Sense With Your Customers?
Teresa Allen, a nationally recognized customer service author and customer service keynote speaker will equip your staff with the skills that create customer loyalty and immediately BUILD PROFITS!
Don’t expect a PowerPoint customer service presentation with ten customer service training points on a slide... Teresa knows that would put anyone to sleep! Instead, Teresa Allen will present a dynamic and highly interactive motivational customer service keynote that will take you on a fun and wild ride through true customer service stories from the front lines of businesses. In Teresa's highly acclaimed customer service keynote, Profiting from Common Sense Service based on her compelling book, Common Sense Service: Close Encounters on the Front Lines. Teresa delivers a memorable and actionable customer service keynote that will forever change the way your customer service team does business!
Teresa's inpirational customer service presentation will open the eyes of your team to the huge potential positive or negative spin which can result from a single customer service close encounter, dramatically impacting your bottom line success! In every program, whether it be a small customer service meeting or a large convention with hundreds of attendees, customer service speaker Teresa Allen gives your participants take-aways which result in an immediate and dramatic change in the customer service of your organization!
For nearly two decades, award winning customer service speaker Teresa Allen has customized her customer service training and keynotes to the current market and industry specific environment and needs of her clients, resulting in consistently high ratings by attendees and meeting planners alike. Be sure to check out our KUDOS page and Teresa's many recommendations on her LinkedIn profile. Call today at 800-797 or email tallen@AllenSpeaks.com to check availability and discuss your meeting or event. Teresa looks forward to adding your organization to her list of thrilled clients.
When you NEED expertise and you WANT fun,
Teresa Allen is the perfect motivational
keynote speaker for your event!
SEE TERESA LIVE
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Testimonials
We had so much FUN ... the managers loved the activities and were anxious to bring them back to their teams. We are already seeing...
Century Link
Teresa has worked with the bureau on a number of projects. One of the most notable projects is our Hospitality Training program, which has been...
Shreveport Bossier Convention and Tourist Bureau
Teresa is a wonderful speaker on customer service. When I was with a national speakers bureau, we hired her many times and we received great...
Speaker Bureau
Thank you for a job well done. I know that our CSRs received some much needed motivation from someone "who's been there." In one month...
First United Bancshares
Listening to Teresa speak is a delight for all in the audience as everyone can relate to life's interesting twists and turns. But to listen...
Louisiana Association for Continuing & Higher Education (LACHE)
Our meeting evaluations have been returned with positive and enthusiastsic comments such as 'Teresa was so energized and her program was both informative and entertaining!'...
Society for Human Resource Management (SHRM)
Teresa's presentation was well received at the Sanford Center for Learning Education Day. People enjoyed her presentation and especially her stories regarding healthcare. One particular...
Sanford Health Center for Learning and Innovation
Thank you for doing a great job for us when you presented the Credit Union Telephone Skills webinar. I know you were a great help...
Illinois Credit Union League
Teresa's programs have brought a new level of sales and service to our customers. In a highly competitive market, this is critically important.
First Louisiana Bank
Thank you for your excellent presentation. We were impressed with the detailed and customized presentation you gave. By interviewing several members and including their success...
International Executives Association
We are so pleased with the presentations you gave at our annual convention. Having the Time of Your Life and The Prescription Rx for Service...
Louisiana Federation of LPNs
Your presentation was specifically tailored to address our daily customer service concerns. It's refreshing to know that people like yourself keep the art of customer...
Job Corps
Teresa was our opening speaker at our Small Credit Union Conference. She was great to work with from start to finish. Her real-life stories resonated...
Minnesota Credit Union Network
Ever since I saw you at our league marketing conference, any time our Sr. Mgt. team would even think of having a motivational speaker, I...
DuPont SRW Employees CU
The feedback from the conference has been excellent. Thank you for helping us to continue to offer high quality educational programs to our members.
Southern Region Rural Healthcare Conference
With unprecedented levels of competition in the banking industry, we face tremendous service and sales challenges. Your seminars offer practical solutions which give us an...
Omni Bank
Teresa Allen delivered two excellent presentations to an audience of funeral professionals at the Funeral Service Business Forum conference in Las Vegas in 2010, which...
Funeral Service Business Forum
Thank you for the keynote and breakout at our winter workshop. Your remarks on service were right on target for our association executives. The session...
Alabama Council of Association Executives
Teresa's presentation style was very personable and interactive. Our meetings start at 8:00a.m. and last all day She kept everyone's attention throughout the day with...
Rocky Mountain Law Enforcement Credit Union
If you are looking for a fresh face, a new approach, and for someone to breathe fresh life into your organization, you must contact Teresa...
Waterford Retirement Community
The sales strategies delivered to our representatives/CSRs was tremendous. When they implemented some of the new and fresh ideas you brought them, guess what? They...
AmSouth Bank
The National Association of Senior Move Managers (NASMM) contracted with Teresa to speak at our national conference in New Orleans. Teresa was a huge hit...
National Association of Senior Move Managers (NASMM)
Thank you for presenting " Expectations: Meeting 'Em and Beating 'Em " for our Mortgage Lending group. The participants loved the interactive format and we...
Louisiana Mortgage Lenders Association (LMLA)
Once you meet Teresa, you will never forget her. She is vivacious, optomistic, and delivers her message in a way hat you leave her class...
Carter Federal Credit Union
It was my pleasure to bring in Teresa as the keynote speaker for our annual Customer Service seminar. Not only is she a subject matter...
SatisQuest / VHA Georgia
Our annual convention attendees enjoyed your high-energy presentation and the excellent resources you left for them to utilize back in their offices. Your fun sense...
Louisiana Society of Association Executives (LSAE)
Our group was very excited about your program. Your survey score was 9.68 out of 10 and the comments ranged from "Gave me something to...
Silver State Schools Credit Union
Thank you for the refreshing and energetic presentation you gave to our recruiters. One of the comments we received was, "This was the best workshop...
LifeShare Blood Centers
Thank you for the exceptional sales training provided to our staff. We are already seeing dramatic changes in not only the results, but the confidence...
First National Bank FL
You had our most difficult group of employees in terms of training. Due to state requirements, they are required to have a great deal of...
Metropolitan Circles Home Healthcare
Once you meet Teresa, you will never forget her. She is vivacious, optimistic, and delivers her message in a way hat you leave her class...
Carter Federal Credit Union
You gave our staff much needed reinforcement in customer service. in light of all the paperwork involved with the multitudes of new federal regulations. Thanks...
Bank of Winnfield
Your session on service and cross-selling really helped us look at how we can continue to improve and focus on developing our relationships with our...
Credit Union of Colorado
Your presentations on customer service and communications at our corporate meeting exemplified the excellence that we want to foster in our team. It was a...
Snell's Orthotics/Prosthetics
Both your presentations were received with great interest from the participants as both are vital to the success of credit unions. On a scale of...
South Carolina Credit Union League
Thank you for conducting what I would deem one of the best training sessions I have seen in a long time. Everyone had nothing but...
Shreveport Convention Center
Teresa Allen has the energy and enthusiasm and years of experience and really knows how to speak to her audience and get them involved and...
Shreveport-Bossier Convention & Tourist Bureau
Teresa Allen is a nationally recognized trainer and speaker who reached many people to improve their skills and performance. Her knowledge and experience on customer...
LSU IWT Grant Coordinator
Teresa is a vibrant and effective trainer. We had great feedback from our client and will use her services again when the need arises.
TRTS IWT Grant Coordinator
Wow! What an inspiration your talk was. Your 'Common Sense Service' presentation made quite an impact. I didn't know if I should laugh or cry....
National Association of Insurance Women (NAIW)
I felt it really opened your eyes to what customers take from your actions, words, and tone of voice. Chose your words wisely!!! I really...
State Farm Insurance
Thank you for the great presentation to our members. The success of our exposition was due in large part to your contribution as one of...
Associated Grocers
We are a retail company that contracted with Teresa in the summer of 2010 to put together a seminar on training the trainer. We were...
Calendar Club
Not only was your "Hanging On By Your Fingernails" program timely, lively, and entertaining, but I personally believe that each of us in the audience...
Celebration of Women Week
Thank you for making our President's Caucus and Leadership Conference and Annual Meeting such a wonderful success. The presentation to our Chapter Presidents was outstanding...
Executive Women International (EWI)
Teresa was the speaker for our church's first ever Women's Night Out event. Her Hanging On By Our Fingernails title must have been a big...
United Methodist Women's Event
Thank you for an excellent presentation! It tied in beautifully with what we tell our dealers about serving our customers. I will recommend you for...
American Honda
The personal attention Teresa gives is remarkable. She makes sure the training is aligned with our culture, mission and objectives. Teresa has extensive knowledge of...
Sci-Port Discovery Center