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Teresa Allen, Customer Service Keynotes…. Motivational Speaker, Customer Service Author and Business Coach
Kudos

Association
Automotive
Banking
Credit Union
Education
Healthcare
Hospitality
Insurance
Retail
Womens Groups



 
Association

Thank you for the keynote and breakout at our winter workshop. Your remarks on service were right on target for our association executives. The session you did on selling was super. All of us must do that daily and your tips and advice will be very helpful. Thank you for two excellent, informative, and entertaining sessions. We will try to get you back to Alabama!

Alabama Council of Association Executives 

Thank you for your excellent presentation. We were impressed with the detailed and customized presentation you gave. By interviewing several members and including their success stories, it peaked everyone's interest. Your presentation was both inspiring and informative. The information made available for our members to take home to use in their businesses will benefit them for years to come. We would highly recommend your services!

International Executives Association   

Our meeting evaluations have been returned with positive and enthusiastsic comments such as 'Teresa was so energized and her program was both informative and entertaining!'  'I would have loved to hear her speak longer!' Human Resource managers and directors are expected to be the 'problem solvers' in their organization.  Any time we can receive information like yours that informs, inspires, and motivates, we tend to get very excited.

                                      Society for Human Resource Management    

Our annual convention attendees enjoyed your high-energy presentation and the excellent resources you left for them to utilize back in their offices.  Your fun sense of humor and easy style made the time fly by.

                   Louisiana Society of Association Executives (LSAE)    

                                                              

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Automotive

Thank you for an excellent presentation!  It tied in beatifully with what we tell our dealers about serving our customers.  I will recommend you for our meetings across the country.

 

 American Honda                                 

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Banking

Thank you for a job well done.  I know that our CSRs received some much needed motivation from someone "who's been there."  We will see a great deal of success on the heals of the Success Strategies training!

                      First United Bank & Trust     

Teresa's programs have brought a new level of service to our customers.  In a highly competitive market, this is critically important.

                                         First Louisiana Bank     

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Credit Union

Your session on service and cross-selling really helped us look at how we can continue to improve and focus on developing our relationships with our members.  Our managers rated your session a 4.5 out of 5.0, which is absolutely outstanding!
                                     Credit Union of Colorado

Ever since I saw you at our league marketing conference, any time our Sr. Mgt. team would even think of having a motivcational speaker, I was like "Let's get Teresa Allen".  You did not disappoint.  I have heard so many positive comments on your Making Lasting First Impressions program. I look forward to working with you again in the future!                                                 

                                DuPont SRW Employees CU

Teresa's presentation style was very personable and interactive.  Our meetings start at 8:00a.m. and last all day.  She kept everyone's attention throughout the day with her materials and also with her openness to the staff.  She is very intuitive when it comes to dealing with people and used that to her advantage in her presentation style and also in her one-on-one dealings with staff members.  Teresa also initiated role playing, games and quizzes which helped drive home the points she was making in each stage of her presentation.

She shared personal stories of people in the service industry.  Because these were actual examples, the staff could relate and apply these techniques in their daily interactions with members.  Our goal is to "excel in service to our members".  Teresa's presentation and materials helped each staff member provide Gold Service Standards and reaquainted them with their original enthusiasm at being a member of the credit union.

           Rocky Mountain Law Enforcement FCU

Our group was very excited about your program.  Your survey score was 9.68 out of 10 and the comments ranged from "Gave me something to think about when I am with the member", "great speaker, best one yet", "fantastic, energetic", "good common sense thoughts", etc.  They especially liked the opportunity of having your sign your books.

Both your presentations were received with great interest from the participants as both are vital to the success of credit unions.  On a scale of 1-10, your session rated a 9.7.  This excellent evaluation, in addition to all the positive comments we received, proved your presentation to be a success.

                              South Carolina Credit Union League

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Education

Your presentation was specifically tailored to address our daily cusotmer service concerns.  It's refreshing to know that people like yourself keep the art of customer service alive.  Our immediate and ongoing goal is to implement the best practices that you shared with us.

                                                                 Job Corps

Listening to Teresa speak is a delight for all in the audience as everyone can relate to life's interesting twists and turns.  But to listen to an individual who can put it all in perspective and provide common-sense solutions is an inspiration that cannot help but empower audience members to succeed in their own daily lives.

 It is without hesitation that I recommend Teresa as a motivational speaker for any audience.  Her words of wisdom and the delightful way she relates to people from all walks of life make her presentation both valuable and vital to everyone present.

                 Louisiana Association for Continuing & Higher Education (LACHE)    

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Healthcare

Thank you for the refreshing and energetic presentation you gave to our recruiters.  One of the comments we received was, "This was the best workshop we've had to date!"  You gave them some ideas to help take a different approach in their difficult task of donor recruitment.  Your presentation definitely set the tone for the entire workshop and helped us have a very productive, exciting, and fun workshop.

                                                 LifeShare Blood Centers

We are so pleased with the presentations you gave at our annual convention.  Having the Time of Your Life and The Prescription Rx for Service were both entertaining and uplifting.  You assessed the audience well and presented relevant material in a manner that held the attention of everyone.  Your illustrations were right on target and will be remembered and applied.

                                                        LA Federation of LPNs

You had our most difficult group of employees in terms of training. Due to state requirements, they are required to have a great deal of training and often become burned out. I heard nothing but enthusiasm, appreciation, and genuine interest as our staff left each one of your Prescription Rx for Service trainings.  Thanks for all you've done!

                           Metropolitan Circles Home Healthcare

 

Teresa's presentation was well received at the Sanford Center for Learning Education Day.  People enjoyed her presentation and especially her stories regarding healthcare.  One particular attendee stated, "Really enjoyed Teresa Allen, was very competent and informative speaker.  Would have enjoyed her the entire day."  Other comments indicated that Teresa was wonderful and do invite her back again.

Teresa was very well organized and easy to work with as we planned her participation in the event.  I would recommend Teresa as a speaker and presenter of Common Sense Service and The Prescription Rx for Service.

  Sanford Health Center for Learning and Innovation

Your presentations on customer service and communications at our corporate meeting exemplified the excellence that we want to foster in our team.  It was a fun way for our employees to learn and experience the keys to incorporating customer service at all levels of the company.  It was uncanny the accuracy and practicality of the communications style inventory.  We will be using this information on a daily basis, what a wonderful resource.  Thank you again for being instrumental in bringing out team closer together.

                                               Snell's Orthotics/Prosthetics

The feedback from the conference has been excellent.  Thank you for helping us to continue to offer high quality educational programs to our members.

        Southern Regional Rural Healthcare Conference

If you are looking for a fresh face, a new approach, and for someone to breathe fresh life into your organization, you must contact Teresa Allen today!  I have attended several of Teresa's programs and know that it will never be a boring, cookie cutter, run of the mill program.  No matter how many programs you have attended, Teresa brings new information and catches your attention.  Comments from our staff ranged from, "That was so much fun, I couldn't believe I was learning at the same time!" to "She brings such enthusiasm to a room and subject everyone gains from her sessions."

                        Waterford Retirement Community

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Hospitality

Thank you for conducting what I would deem one of the best training sessions I have seen in a long time.  Everyone had nothing but positive comments about your program.  The staff continues to embrace the presented core concepts of teamwork and communication and to that end, has increased work productivity and workplace happiness.  You can count on me as a reference to anyone thinking about improving employee performance or building success in their organizations.

                                            Shreveport Convention Center

Teresa Allen has the energy and enthusiasm and years of experience and really knows how to speak to her audience and get them involved and truly learning.  She knows the qualities that are necessary to succeed in the hospitality industry and is able to relate those to her audience, from general manager to front line employee.

Shreveport Bossier Convention and Tourist Bureau 

                                                       (Teresa Named 2005 Hospitality Educator of the Year)   

The personal attention Teresa gives is remarkable.  She makes sure the training is aligned with our culture, mission and objectives.  Teresa has extensive knowledge of sales and service and adapts whatever she is presenting to her participants.  She relates well to our entire staff.

Sci-Port Discovery Center                

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Insurance

Wow!  What an inspiration your talk was.  Your 'Common Sense Service' presentation made quite an impact.  Ididn't know if I should laugh or cry.  You kept us on the edge of our seats with many emotions.  Your gave important examples of how we can give better service to our clients and how that can affect our sales efforts.  Thank you for helping to make our convention a great one!

National Association of Insurance Women   (NAIW)    

I felt it really opened your eyes to what customers take from your actions, words, and tone of voice.  Chose your words wisely!!!  I really liked it.

I liked how she made you take a step back and look at things from a customer's perspective, and how we can improve our customer service skills by making small changes, like smiling, greeting a customer by name, making them feel like you are aware of their presence, and that you are going to take care of their needs.   I can't wait to attend her sales class.

                                                    State Farm Insurance

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Retail

Thank you for the great presentation to our members.  The success of our exposition was due in large part to your contribution as one of our speakers.  It was very impressive that you took the time to learn about our retailers and their businesses, and gave pertinent examples of situations that everyone could relate to.  You kept everyone's attention through your presentation with your excitement, enthusiasm and passion.

                                                  Associated Grocers    

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Womens Groups

Not only was your "Hanging On By Your Fingernails" program timely, lively, and entertaining, but I personally believe that each of us in the audience could relate to most everything you said.  We received many rave reviews.  It is always to rewarding to hear someone of your caliber speak.  Thank you!

                                   Celebration of Women Week

Thank you for making our President's Caucus and Leadership Conference and Annual Meeting such a wonderful success.  The presentation to our Chapter Presidents was oustanding and was exactly the type of training that our chapter leaders needed to begin their year.  Your creativity and style certainly added to your presentation and made our attendees feel engaged.

                               Executive Women International (EWI)    

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