From the provider perspective, paitent service is a demanding job.  From the patient's side, visiting a doctor's office or hospital is often considered a necessary evil.  To excel in patient service, staff members must find a balance between meeting all the demands of a paper and liability instensive profession with the compassion that every patient desires and deserves.

The PRESCRIPTION FOR SERVICE Rx program will help your staff navigate the sometimes rocky road of patient service to reach the destination of not only satisfied patients but loyal ones who will grow your practice or you hospital through referrals to friends, family members, and colleagues.

THE PRESCRIPTION FOR SERVICE Rx program was developed by Teresa Allen, a nationally recognized expert in the field of customer service.  She sought the input of many nurses and hospital administrators to insure that your participants will immediately benefit from the program and will provide a higher level of service to your patients!

Teresa will customize your program from the following topic areas:

• Maintaining a Positive Attitude Amid Healthcare Challenges
• A Pateint Service Self Exam
• Communicating to Patients, Family Members, Physicians, and Insurers through Body Language and Tone of Voice
• Saying It Better
• Managing Patient Conflict
• Handling Varied Patient and Family Member Personalities
• The Good, The Bad and the Ugly:  Putting a Face on Patient Survey Data

Your convention program or staff training will be customized to the specific outcomes desired.  Teresa's dynamic progam closes with a poignant look at Teresa's own experience as the daughter of a dying cancer patient to bring the message home to participants.