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Common Sense Service Book
$13.00 includes shipping/handling
COMMON SENSE SERVICE:
Close Encounters on the Front Lines
Business success happens one customer at a time, one transaction at a time. Teresa Allen takes you through a series of true-life close encounters on the front lines of business. Each carries a significant message on how to build lasting relationships through common sense service.
Common Sense Service includes lessons on:
Handling Varied Personalities
Managing Customer Conflict
Going the Extra Mile
The Service Link to Sales
Responding to Customer Complaints
Projecting a Positive Attitude
After reading this book, your employees will learn service lessons every time they are the customer. An easy to read format and interesting stories make this the perfect selection for your entire staff!
2002 Success Strategies - 64 Pages, Soft Cover
The Service Path Book
$19.00 includes shipping/handling
THE SERVICE PATH
Your Roadmap for Building Strong Customer Loyalty
Twelve of America's leading experts join in partnership to bring you proven ideas, principles and strategies for building strong customer loyalty, increasing repeat and referral sales, and keeping customers for life!!! You will gain insights into:
Improving Service, Increasing Profits
Dealing with Difficult People
Improving Employee Attitudes
Building Instant Rapport
Creating Strong Relationships
Communicating with Customers
Effective Customer Follow-up
Providing Cross-Cultural Service
Preventing and Resolving Complaints
. . . And much more . . . get a copy today!
Order copies of The Service Path for every member of your team! MARCOM 2001, 160 Pages, soft cover.
Book Combo Package
Common Sense Service and The Service Path
$30.00 includes shipping/handling
Enjoy both of Teresa’s books at a special combo price!
Common Sense Service
Set of 10 autographed books
$100 includes shipping/handling
Common Sense Service
Set of 100 books with custom insert bound inside front cover
$1250 includes shipping/handling and special insert binding
4 weeks delivery time applies to custom insert
Add impact to Teresa’s message by inserting your mission statement or message from your CEO on a custom page bound inside the front cover of the book.
Call for details: 800-797-1580
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