Teresa Allen

COMMON SENSE SERVICE:
    Close Encounters on the Front Lines
Business success happens one customer at a time, one transaction at a time.  Teresa Allen takes you through a series of true-life close encounters on the front lines of business.  Each carries a significant message on how to build lasting relationships through common sense service.

Common Sense Service includes lessons on:
      Handling Varied Personalities
      Managing Customer Conflict
      Going the Extra Mile
      The Service Link to Sales
      Responding to Customer Complaints
      Projecting a Positive Attitude

After reading this book, your employees will learn service lessons every time they are the customer.  An easy to read format and interesting stories make this the perfect selection for your entire staff! 
2012 Success Strategies - 64 Pages, Soft Cover