COMMON SENSE SERVICE: Close Encounters on the Front Lines Business success happens one customer at a time, one transaction at a time. Teresa Allen takes you through a series of true-life close encounters on the front lines of business. Each carries a significant message on how to build lasting relationships through common sense service.
Common Sense Service includes lessons on: Handling Varied Personalities Managing Customer Conflict Going the Extra Mile The Service Link to Sales Responding to Customer Complaints Projecting a Positive Attitude
After reading this book, your employees will learn service lessons every time they are the customer. An easy to read format and interesting stories make this the perfect selection for your entire staff! 2012 Success Strategies - 64 Pages, Soft Cover
Common Sense Service Book - Audio Book Download
Common Sense Service Book - Audio CD
Common Sense Service Book - Audio CD Set of 10
Common Sense Service Book - Audio CD Set of 100
Common Sense Service Book
Common Sense Service Set of 10 autographed books
Common Sense Service Set of 100 books with custom insert bound inside front cover
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