Content Tagged As customer_complaint_training

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  • Consumer Reports Releases America's Top Gripes

    June 14, 2011 12:10 PM

    Consumer Reports just released the Top 10 gripes of Americans having customer service issues and complaints. They surveyed almost 1,000 consumers nationwide to find the customer-service problems that infuriate people most. Respondents rated 12 practices on a scale of 0 (not annoying at all) to 10 (tremendously annoying). Differences... more »