Tagged News
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'Tis the Season to Learn Customer Service Lessons!
December 8, 2012 8:40 AM
While you are out there shopping this holiday season, make sure to take note of the customer service lessons waiting for you! Does that retail clerk smile even when five people are in line, three of them shouting questions? After all, that's not much different then when... more » -
The 3 Time Zones of Customer Service Training
September 21, 2011 9:33 AM
When training staff on customer service improvements, we often only talk about what is done during the sale in front of the customer. It can be useful to separate tasks and objectives into three time zones: BEFORE the transaction or service starts, DURING the purchase or service, AFTER the sale... more » -
How NOT to handle a Customer Complaint
August 18, 2011 4:59 PM
I had a customer service encounter today that had so many lessons I hardly know where to begin. Since the service provider ultimately 'made it right', I won't embarrass the company by mentioning their name but will tell you that they deliver something to my house every month. My... more » -
Does Your Customer Service have Vision?
May 25, 2011 10:17 AM
Living in a market with virtually no direct flights to anywhere, Shreveport, Louisiana residents like myself were excited to learn that discount Vision Airlines is now serving our market with direct flights to my personal favorite vacation spot, Destin, Florida. In a new market promotion, we were able to buy... more » -
Americans Spend 13% More if Customer Service Excellent
May 19, 2011 11:34 AM
Americans are placing an even greater premium on quality customer service this year. In a stronger economic environment, seven in ten Americans (70%) are willing to spend an average of 13% more with companies they believe provide excellent customer service according to a recently released study by American Express. This... more » -
My Pawgress Report Card from PetSmart
May 6, 2011 1:30 PM
Some companies are just TOO creative with their service offering. I am currently taking care of two 'granddogs'. One of them has more hair than Steven Tyler and needed a summer trim. My daughter, the owner of 'Bear', suggested that I bring him to PetSmart as they would have a... more » -
How to Handle Institutional Complaints
April 27, 2011 12:51 PM
As a customer, have you ever been frustrated by the way a company does business? Case in point would be the times you are standing in line behind 10 other customers at Walmart! As you wait not so patiently, you notice that only 5 of their 20 registers are... more » -
Are Your Customer Service Benchmarks Outside the Box?
April 19, 2011 11:04 PM
An article in Healthcare Finance News suggests that Healthcare firms need to start benchmarking their healthcare customer service against firms outside their industry primarily because the level of healthcare customer service is so dismally low overall. The article notes that patients do not stop being a customer when they... more »