Building a 2020 Service Strategy
What strategies are leading service organizations using to prepare for the decade ahead? Customer service expert Teresa Allen will share 5 specific strategies with your team to insure service success and solidify customer relationships in 2020 and beyond! Learn how to:
- Engage your service team so they engage customers
- Customize service for varied personalities and generations
- Make it right when things go wrong - can you say VIRAL?!
- Emulate leading service organizations
- Calcuclate positive or negative spin that is the result of every customer close encounter!