Is Your Customer Service Too Well Done?

​I recently took a friend to a restaurant known for having great burgers.  When our lunch was delivered to the table, I cut into my burger and it was well done.  In my taste spectrum a well done burger is not done well!  I realized that I had not told the server that I preferred medium rare but also was then conscious of the fact that our server had never asked us how we wanted our burgers prepared.

I called the server over to the table and told him I was sorry that I had not told him of my preference but pointed out that he had failed to ask.  His response was astonishing to me.  In a very nice reply he informed me that management had told the servers not to ask and to prepare all burgers medium well.  When I asked why he said  that management thought this would speed up the orders and decrease confusion in the kitchen.

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