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The Weakest Link of Customer Service

5/28/2015

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Some of us remember the lady in the long black trench coat who hosted the short lived but interesting television program called 'The Weakest Link'.  A recent service experience made me think of the title of this show.

I had a rather expensive product delivered to my house.  Think about the last time you purchased something like that for your home.  There is actually an excitement and anticipation about the delivery day, especially if you have waited and saved for the purchase for some time.

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