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Teresa Allen​Customer Service Speaker
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Are Your Signs Sending the Right Customer Service Message?

6/9/2016

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Customer Service Speaker
Customer service training often focuses on the human element of the first impression. Visual first impressions are equally important, and signage can play an important role. Signs can reinforce your brand and your customer service commitment or they can negate the very image you are trying to project. When was the last time you did an audit of the visual first impressions received by your customers?

Some of you are traveling to beach destinations this summer. We once rented a condo at a beach property we had not previously visited. What was the visual first impression as I entered my vacation nirvana? A sign was taped to the elevator wall...

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Handling Varied Customer Personalities

6/2/2016

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Modifying Your Sales and Customer Service Approach for Varied Personalities

We will explore the following customer types, what they want from the service provider, and how we should modify our service to match their needs.

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