Call Teresa Today: 850-460-7105 
Teresa Allen​Customer Service Speaker
  • Programs
  • Video
  • Bio
  • Kudos
    • Testimonials
    • Client List
  • Get Common Sense BLOG
  • Contact
    • Request Info
    • Meeting Planners
  • Programs
  • Video
  • Bio
  • Kudos
    • Testimonials
    • Client List
  • Get Common Sense BLOG
  • Contact
    • Request Info
    • Meeting Planners

What's Inconvenient Customer Service Costing You?

7/28/2016

Comments

 
​A Customer Effort Impact Survey published by Avaya highlights how the amount of work a customer exerts to obtain service affects business priorities of revenue and market growth, brand loyalty and operational margins. According too Avaya, the results 'reinforce the value of a customer experience characterized by a low-effort, personalized approach to fulfill customers' needs'.

Read More
Comments

How to Get Your Customer to Pay 10% More - EASY Service

7/22/2016

Comments

 
A recent Avaya study showed that 66% of customers will STOP spending money with you if your service is inconvenient.

The study further points out that what is truly at stake is the lifetime value of that customer.  If a customer feels that an experience is low effort and efficient, they appreciate it. (Does anyone think about the Staples Easy Button ad here?)  If all this is true, what leads to a perception of a difficult customer encounter?

Read More
Comments

Are You Planning to Get Engaged?

7/13/2016

Comments

 
Picture
Whether you are single or married, you may need to get engaged this year! According to a ​​​Gallup Study on the State of the American Workplace there is a definite link between employee and customer engagement to customer growth and even to EPS. When Gallup examined engagement by job position, they found customer service employee level of engagement was among the lowest.  Since these employees are handling a majority of customer service transactions, it is a safe assumption that their lack of engagement can lead to customer disconnect. Gallup found that conversely, when an organization prepares front-line employees to make an emotional customer connection, customers will spend more, visit more often, resist competitive overtures, promote your brand to others, and forgive the hopefully occasional service blunder!


Read More
Comments
    Picture
    Picture

    Archives

    March 2020
    February 2020
    October 2019
    August 2019
    January 2019
    April 2018
    December 2017
    June 2017
    March 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    December 2015
    October 2015
    September 2015
    May 2015
    March 2015
    October 2014
    May 2014
    November 2013
    September 2013
    August 2013
    August 2012
    February 2012
    December 2011
    July 2011
    June 2011

    Categories

    All
    Communication
    Customer Engagement
    Customer Service
    Customer Service Study
    Sales
    Telephone Customer Service

    RSS Feed

Call Teresa Today!  850-460-7105
Home | Event Photos | Shop | Contact | Newsletter 
© 2018 Common Sense Solutions, a Division of Success Strategies
Website by Hemingway West