The experts at Software Advice, an online resource for customer service software buyers, recently compiled a summary of customer service certifications that can be obtained by service professionals. As is true with any profession in a highly competitive job market, certifications can give a job seeker an advantage over their competitors. More importantly, the skills the individual learns by completing the education requirements of the various organizations will help customer service professionals excel in their position and make them more valuable to the organization... and who wouldn't want that?! The certifications range from several hundred dollars to thousands of dollars and vary by the position and skills enhanced by the training/certification. Many companies pay for learning opportunities so it can be a no cost way for a service professional to enhance his or her professional status. For an employer, it is a path to better customer service through a more highly skilled customer service team!
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The customer is always right
Smile when you talk to the customer Don't argue with a customer the list goes on and on . . . Customer service would be easy if absolutes such as these were indeed true. In today's highly interactive world of customized customer service, nothing could be LESS needed than training in such fallible absolutes. The J. D. Power Customer Service Champions report identifies key practices of brands that provide exceptional service.
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