I recently took a friend to a restaurant known for having great burgers. When our lunch was delivered to the table, I cut into my burger and it was well done. In my taste spectrum a well done burger is not done well! I realized that I had not told the server that I preferred medium rare but also was then conscious of the fact that our server had never asked us how we wanted our burgers prepared.
I called the server over to the table and told him I was sorry that I had not told him of my preference but pointed out that he had failed to ask. His response was astonishing to me. In a very nice reply he informed me that management had told the servers not to ask and to prepare all burgers medium well. When I asked why he said that management thought this would speed up the orders and decrease confusion in the kitchen.