I recently had a call with a representative in the billing department of a vendor who provides technology services to my business. Before I go any further, think of the expected tone of a customer service interaction in regards to technology. I expect a professional communication. While the representative was very polite and helpful, she called me sweetie three times in a five minute call. I don't know if any or you have had a similar close encounter where you were referred to as sweetie, honey, or darling. Particularly if you are female, my guess is unfortunately that YES you have. |
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