Thank you for attending the Destin Chamber Tourism Lunch
I hope the information on this page will help you to build your customer service and your bottom line. Below are links to recent articles and studies.
If you scroll down further you will find a downloadable copy of the handout today which includes the Self Service Exam and the Guest Spin Calculator. Please note that these may be used only by organizations attending the lunch today. Share this with your team and let them calculate their impact on your business!
I encourage you to follow me on Twitter for timely updates on the world of customer service!
If you are on Facebook, please connect! If you learned from our time together, please connect with me on LinkedIn and post a recommendation.
I greatly appreciate your referrals and recommendations!
If your team is in need of a guest service or customer service wake-up call, let me know. Mention the Destin Chamber Tourism Lunch for a 20% discount!
---Teresa
Customer Service Studies & Articles of Interest:
Tourism/Hospitality articles & studies
Teresa's recent article in Destin Life - 5 Customer Service Truths
5 Powerful Service Secrets from the Hospitality Industry - Inc. Mag
JD Power Hotel Satisfaction Study
Top 9 Trends in Tourism Customer Service
3 Tips to Improve Service in Travel & Tourism
Customer Service General -
Understanding 3 Customer Service Metrics NPS, CSAT, CES
50 Retail Innovation Stats that Prove the Power of Customer Experience
37 Customer Experience Stats You Need to Know
How Better Customer Service Delivers Financial ROI
Service to Millennials -
How Millennials are Redefining Customer Service / Salesforce.com
6 Rules for Meeting Millennial Customer Service Expectations
Employee Engagement -
How Employee Engagement Drives Customer Satisfaction
I hope the information on this page will help you to build your customer service and your bottom line. Below are links to recent articles and studies.
If you scroll down further you will find a downloadable copy of the handout today which includes the Self Service Exam and the Guest Spin Calculator. Please note that these may be used only by organizations attending the lunch today. Share this with your team and let them calculate their impact on your business!
I encourage you to follow me on Twitter for timely updates on the world of customer service!
If you are on Facebook, please connect! If you learned from our time together, please connect with me on LinkedIn and post a recommendation.
I greatly appreciate your referrals and recommendations!
If your team is in need of a guest service or customer service wake-up call, let me know. Mention the Destin Chamber Tourism Lunch for a 20% discount!
---Teresa
Customer Service Studies & Articles of Interest:
Tourism/Hospitality articles & studies
Teresa's recent article in Destin Life - 5 Customer Service Truths
5 Powerful Service Secrets from the Hospitality Industry - Inc. Mag
JD Power Hotel Satisfaction Study
Top 9 Trends in Tourism Customer Service
3 Tips to Improve Service in Travel & Tourism
Customer Service General -
Understanding 3 Customer Service Metrics NPS, CSAT, CES
50 Retail Innovation Stats that Prove the Power of Customer Experience
37 Customer Experience Stats You Need to Know
How Better Customer Service Delivers Financial ROI
Service to Millennials -
How Millennials are Redefining Customer Service / Salesforce.com
6 Rules for Meeting Millennial Customer Service Expectations
Employee Engagement -
How Employee Engagement Drives Customer Satisfaction
Vote for Teresa on GlobalGurus.org
Click on the Download link below for a copy of today's handout materials:
| ho_guest_service_dcc_19.pdf |