Bank Trainers Conference 2017 Additional Resources
Thank you for attending my sessions at the Bank Trainers Conference 2017 in beautiful San Diego, California!
I hope these added resources will be valuable to you! --Teresa Allen
I hope these added resources will be valuable to you! --Teresa Allen
Be sure to visit Teresa's Bank and Credit Union Program Pages:
Bank Training Programs
Credit Union Training Programs
Did you miss the pre-conference session '12 Sales Mini Sessions to Bring Back to Your Branch' ??
Contact Teresa to find out how to use these fantastic mini-sessions in your financial institution! Call 800-797-1580 today!
Don't miss Teresa's TTS Webinar on Customer/Member Conflict this fall!
Customer Conflict: Opportunity Knocks!
Customer Conflict can signal the end of a relationship with a customer or the beginning of an even stronger relationship between the customer and your financial institution! The goal of this webinar is to give you the tools to avoid customer conflict and manage it effectively when it happens. You will take a service self-inventory, will then learn how to differentiate between different types of complaints, how to respond to varied anger levels, and how to avoid conflict by catering to varied customer personalities.
Bank Training Programs
Credit Union Training Programs
Did you miss the pre-conference session '12 Sales Mini Sessions to Bring Back to Your Branch' ??
Contact Teresa to find out how to use these fantastic mini-sessions in your financial institution! Call 800-797-1580 today!
Don't miss Teresa's TTS Webinar on Customer/Member Conflict this fall!
Customer Conflict: Opportunity Knocks!
Customer Conflict can signal the end of a relationship with a customer or the beginning of an even stronger relationship between the customer and your financial institution! The goal of this webinar is to give you the tools to avoid customer conflict and manage it effectively when it happens. You will take a service self-inventory, will then learn how to differentiate between different types of complaints, how to respond to varied anger levels, and how to avoid conflict by catering to varied customer personalities.
- Avoiding financial lingo and confrontational wording
- Common customer complaints
- Institutional and transactional complaints
- The difference between controlled, expressed, and irrational anger
- Calming the customer
- Complaints originating from financial institution error, customer error, policies and regulations
- Handling varied personalities
Engaging Participants Through Stories & Music - Additional Resources
Music Licensing Bodies Referenced in Handout:
ASCAP (American Society for Composers and Performers
BMI (Broadcast Music Incorporated)
SOCAN (Society of Composers, Authors and Music Publishers of Canada)
Have Fun with Music in Your Corporate Training Room - article by Knowledge Base Central
Using Copyrighted Music - article by ASCAP (American Society for Composers and Performers)
ASCAP (American Society for Composers and Performers
BMI (Broadcast Music Incorporated)
SOCAN (Society of Composers, Authors and Music Publishers of Canada)
Have Fun with Music in Your Corporate Training Room - article by Knowledge Base Central
Using Copyrighted Music - article by ASCAP (American Society for Composers and Performers)
Storytelling Articles and Books
8 Storytelling Techniques to Use on Stage via SpeakerHub - fantastic graphic in this article!
Richard Branson's Top 10 Storytelling Quotes
The Best Corporate Storytelling Examples of All Time - How to use storytelling in marketing
New Book: Get Real: Telling Authentic Stories for Long Term Success
Richard Branson's Top 10 Storytelling Quotes
The Best Corporate Storytelling Examples of All Time - How to use storytelling in marketing
New Book: Get Real: Telling Authentic Stories for Long Term Success