Testimonials
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Teresa Allen has been wowing audiences for 25 years in her dynamic and highly interactive customer service keynotes and customer service training programs. But don’t take our word for it… take a look at what clients are saying! Please also visit Teresa’s LinkedIn page for many more recommendations and endorsements. Don't miss this chance to bring #1 Ranked Customer Service Global Guru, customer service expert Teresa Allen to your event! Don’t take a chance on your event… When you NEED expertise and you WANT fun, TERESA ALLEN is the perfect customer service speaker for YOUR EVENT ! |
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Associations
Teresa spoke at our Annual IAOPCC Convention. She was fantastic!! Her presentation was extremely informative and our group loved the interactive workshop that came with the presentation. She is very upbeat and engaging when speaking. I had heard Teresa speak at a conference that I attended a few years ago and that is what prompted me to call her for our convention. When our Board was considering her for our Keynote Speaker, one of the things that really stood out for us is that on top of the content and information she would be providing she was also very funny. Our members have put several of her ideas in place since our convention. In our Associations 40 years of conventions we would rank Teresa in the top 5 of our Keynote Speakers. We would not hesitate to recommend her to anyone looking for a top notch keynote speaker. Teresa was also very flexible when working with us on time, content and days. She was very accommodating and a joy to work with. She did not have that "Prima Donna" attitude that you sometimes see with Keynote Speakers. Don't miss your chance to hear what Teresa Allen has to say! She is TOP NOTCH!!
- IAOPCC
Teresa Allen delivered a customer service and sales keynote for the annual NLDA Octoberfest meeting for our luggage dealers. Teresa researched industry issues we had identified to craft a program that was highly valuable to our members in their efforts to grow sales and improve customer service in their businesses. Our attendees enjoyed the highly interactive presentation and appreciated the tools Teresa gave them to bring back and use with staff at their businesses. I highly recommend Teresa to any association wishing to bring a fun yet impactful customer service or sales presentation to their meeting.
- National Luggage Dealers Association
Teresa was a pleasure to work with and her presentation on customer service and communication to members of the North American Livestock Show and Rodeo Managers Association was professional, engaging and enlightening.
- National Association of Livestock Show & Rodeo Managers
Our meeting evaluations have been returned with positive and enthusiastic comments such as 'Teresa was so energized and her program was both informative and entertaining!' 'I would have loved to hear her speak longer!' Human Resource managers and directors are expected to be the 'problem solvers' in their organization. Any time we can receive information like yours that informs, inspires, and motivates, we tend to get very excited.
- Society of Human Resource Management (SHRM)
Teresa Allen delivered two excellent presentations to an audience of funeral professionals at the Funeral Service Business Forum conference in Las Vegas, which was organized by Kates-Boylston Publications. Focusing on customer service and taking an interactive approach, she kept the interest of our audience and led some great discussions on how to deliver excellent customer service. Our attendees appreciated her knowledge and the hard work she put into her presentation.
- Funeral Service Business Forum
The National Association of Senior Move Managers (NASMM) contracted with Teresa to speak at our national conference in New Orleans. Teresa was a huge hit with our members, who help older adults with the emotional and physical challenges associated with downsizing and moving. Her presentations on customer service received some of the highest evaluations of the entire conference. Additionally, Teresa worked closely with us, the association staff, to ensure a successful event from start to finish.
- National Association of Senior Move Managers (NASMM)
Thank you for your excellent presentation. We were impressed with the detailed and customized presentation you gave. By interviewing several members and including their success stories, it peaked everyone's interest. Your presentation was both inspiring and informative. The information made available for our members to take home to use in their businesses will benefit them for years to come. We would highly recommend your services!
- International Executives Association
Thank you for the keynote and breakout at our winter workshop. Your remarks on service were right on target for our association executives. The session you did on selling was super. All of us must do that daily and your tips and advice will be very helpful. Thank you for two excellent, informative, and entertaining sessions. We will try to get you back to Alabama!
- Alabama Council of Association Executives
Our annual convention attendees enjoyed your high-energy presentation and the excellent resources you left for them to utilize back in their offices. Your fun sense of humor and easy style made the time fly by.
- Louisiana Society of Association Executives (LSAE)
Automotive
Teresa was a guest on my radio show, Auto Estrogen Live and spoke on common sense customer service and what women want from the dealership service department. Teresa was very knowledgeable and shared great insight on how businesses, specifically dealerships can improve customer service and build better relationships with women. I had a wonderful time interviewing Teresa. She was informative, fun and humorous, everything you want in a guest and/or speaker.
- Automotive Service Radio Interview
Thank you for an excellent presentation! It tied in beautifully with what we tell our dealers about serving our customers, especially our female customers. I will recommend you for any future dealer meeting!
- American Honda
Banking
Teresa's program is lively and fun. Before you realize it, you've learned new things. We didn't want the program to end!
- Citizens Bank
I have nothing but great feedback from my staff who attended your seminar. Great job and all indicated that they would love to attend another program!!
- Gibsland Bank
Thank you for a job well done. I know that our CSRs received some much needed motivation from someone "who's been there." In one month we had approximately $42,000 in additional products sold! To say the least, I am pumped! You do your job very well, and that is going to be a big benefit to us. You related so well to our staff and I think that is why we will see a great deal of success on the heals of your training!
- First United Bancshares
Teresa's programs have brought a new level of sales and service to our customers. In a highly competitive market, this is critically important.
- First Louisiana Bank
With unprecedented levels of competition in the banking industry, we face tremendous service and sales challenges. Your seminars offer practical solutions which give us an advantage in the marketplace. Your seminars help us to rethink our customer service and to refocus on cross-selling. You have an uncanny ability to motivate people. Your excitement and enthusiasm is contagious and my staff warms up to you immediately. That motivation combined with the useful information and insights has helped us to reach a new level of service and salesmanship.
- Omni Bank
The sales strategies delivered to our representatives/CSRs was tremendous. When they implemented some of the new and fresh ideas you brought them, guess what? They made sales! We had a tremendous increase in our numbers.
- Regions Bank
Thank you for presenting "Expectations: Meeting 'Em and Beating 'Em" for our Mortgage Lending group. The participants loved the interactive format and we received excellent reviews on the program. This program was delivered in a very unique format that made us all think about the specific ways in which we either meet or exceed our customer expectations. I would highly recommend this program and Teresa to anyone in the financial industry!
- Louisiana Mortgage Lenders Association (LMLA)
Thank you for the exceptional sales training provided to our staff. We are already seeing dramatic changes in not only the results, but the confidence level of our staff in talking to our customers about our product and service offerings. Your clear understanding of their daily environment certainly brings the training materials to life for all involved. We are looking forward to building our success with the tools you have given us!
- First National Bank FL
You gave our staff much needed reinforcement in customer service. in light of all the paperwork involved with the multitudes of new federal regulations. Thanks for a professional, lively program that spotlights the basics of taking care of our bread and butter, our customers.
- Bank of Winnfield
Bureau
Teresa is a wonderful speaker on customer service. When I was with a national speakers bureau, we hired her many times and we received great feedback from our clients. She is easy to work with and would highly recommend to any client looking for a customer service, motivational and sales speaker.
- Speaker Bureau
Call Center
It was a pleasure to work with Teresa. Her knowledge & experience was shared with enthusiasm and humor making her a hit with my CU Call Center Conference attendees. Teresa offered tremendous ‘value adds’ by providing customized content and through sponsor ads in her book and a customized page on her website for attendee use after our meeting.
- Credit Union Call Center Conference
Credit Union
Teresa is energetic and full of relevant information. Attendees stayed engaged and were very pleased with the content and delivery! (LSCU Leadership Development Conference: Let's Get Engaged! Engaging Members & Employees)
- League of Southeastern Credit Unions
The Common Sense Member Service presentation was remarkable. Teresa had us hanging on her every word with
knowledge and laughter!'
- Pheple FCU
knowledge and laughter!'
- Pheple FCU
Teresa was our opening speaker at our Small Credit Union Conference. She was great to work with from start to finish. Her real-life stories resonated with our attendees to highlight the key points within her presentation. Teresa took the time to customize the program for the financial institution environment; which was not lost on our attendees. Teresa is a professional in every sense of the word.
- Minnesota Credit Union Network
Teresa’s sessions are lively and attendees always request to have her back. She brings participants to life- gets them moving, talking, and laughing – all while gaining very valuable take-aways. With her extensive knowledge of CUs, she can teach and motivate CU professionals and volunteers to an “I can and beyond” attitude.
- Louisiana Credit Union League
It was a pleasure to work with Teresa. Her knowledge & experience was shared with enthusiasm and humor making her a hit with my CU Call Center Conference attendees. Teresa offered tremendous ‘value adds’ by providing customized content and through sponsor ads in her book and a customized page on her website for attendee use after our meeting.
- Credit Union Assoc of New Mexico
Teresa spoke at our All Staff Training Day and provided us with an interactive and informative session. She is a good value!
- Southern CA Credit Union Assoc (SCCUA)
The 'Member Conflict: Opportunity Knocks!' webinar was very interactive and informative. Not your everyday webinar! It was completely customized with credit union scenarios and contained min breakout sessions which resulted in excellent dialogue among the employees and gave this webinar a lively, energetic, almost in person feel!
- Barksdale Federal Credit Union
It is with great pleasure that I recommend Teresa Allen who facilitated our annual 'In Service Day'. She reinforced the importance of excellent service and what effect it has on a company’s bottom line. She also linked this type of service to the sales aspects of our business. Teresa is a delightful motivator and well-seasoned proponent of 'common sense service. Through her examples and her book, she gave us a look at real life situations and strategies a front-line team member could use to change an incident into an opportunity. Teresa would be a great speaker for any organization who wishes to improve their service to clients and employee performance.
- Members First Credit Union
Thank you for doing a great job for us when you presented the Credit Union Telephone Skills webinar. I know you were a great help to our participants as is reflected in your scores! You had a perfect 5.0! WOO HOO!
- Illinois Credit Union League
Ever since I saw you at our league marketing conference, any time our Sr. Mgt. team would even think of having a motivational speaker, I was like "Let's get Teresa Allen". You did not disappoint. I have heard so many positive comments on your Making Lasting First Impressions program. I look forward to working with you again in the future!
- DuPont SRW Employees CU
Teresa's presentation style was very personable and interactive. Our meetings start at 8:00a.m. and last all day She kept everyone's attention throughout the day with her materials and also with her openness to the staff. She is very intuitive when it comes to dealing with people and used that to her advantage in her presentation style and also in her one-on-one dealings with staff members. Teresa also initiated role playing, games and quizzes which helped drive home the points she was making in each stage of her presentation.
She shared personal stories of people in the service industry. Because these were actual examples, the staff could relate and apply these techniques in their daily interactions with members. Our goal is to "excel in service to our members". Teresa's presentation and materials helped each staff member provide Gold Service Standards and reacquainted them with their original enthusiasm at being a member of the credit union.
- Rocky Mountain Law Enforcement Credit Union
Once you meet Teresa, you will never forget her. She is vivacious, optimistic, and delivers her message in a way that you leave her class inspired to challenge yourself using her suggestions. I highly recommend her as a trainer!
- Carter Federal Credit Union
Our group was very excited about your program. Your survey score was 9.68 out of 10 and the comments ranged from "Gave me something to think about when I am with the member", "great speaker, best one yet", "fantastic, energetic", "good common sense thoughts", etc. They especially liked the opportunity of having you sign their books.
- Silver State Schools Credit Union
Once you meet Teresa, you will never forget her. She is vivacious, optimistic, and delivers her message in a way hat you leave her class inspired to challenge yourself using her suggestions. I highly recommend her as a trainer.
- Carter Federal Credit Union
Your session on service and cross-selling really helped us look at how we can continue to improve and focus on developing our relationships with our members. Our managers rated your session a 4.5 out of 5.0, which is absolutely outstanding!
- Credit Union of Colorado
Both your presentations were received with great interest from the participants as both are vital to the success of credit unions. On a scale of 1-10, your session rated a 9.7. This excellent evaluation, in addition to all the positive comments we received, proved your presentation to be a success.
- South Carolina Credit Union League
Education
Listening to Teresa speak is a delight for all in the audience as everyone can relate to life's interesting twists and turns. But to listen to an individual who can put it all in perspective and provide common-sense solutions is an inspiration that cannot help but empower audience members to succeed in their own daily lives. It is without hesitation that I recommend Teresa as a motivational speaker for any audience. Her words of wisdom and the delightful way she relates to people from all walks of life make her presentation both valuable and vital to everyone present.
- Louisiana Association for Continuing & Higher Education (LACHE)
Your presentation was specifically tailored to address our daily customer service concerns. It's refreshing to know that people like yourself keep the art of customer service alive. Our immediate and ongoing goal is to implement the best practices that you shared with us.
- Job Corps
Funeral Service
Teresa spoke at our Annual IAOPCC Convention. She was fantastic!! Her presentation was extremely informative and our group loved the interactive workshop that came with the presentation. She is very upbeat and engaging when speaking. I had heard Teresa speak at a conference that I attended a few years ago and that is what prompted me to call her for our convention. When our Board was considering her for our Keynote Speaker, one of the things that really stood out for us is that on top of the content and information she would be providing she was also very funny. Our members have put several of her ideas in place since our convention. In our Associations 40 years of conventions we would rank Teresa in the top 5 of our Keynote Speakers. We would not hesitate to recommend her to anyone looking for a top notch keynote speaker. Teresa was also very flexible when working with us on time, content and days. She was very accommodating and a joy to work with. She did not have that "Prima Donna" attitude that you sometimes see with Keynote Speakers. Don't miss your chance to hear what Teresa Allen has to say! She is TOP NOTCH!!
- IAOPCC
Teresa Allen delivered two excellent presentations to an audience of funeral professionals at the Funeral Service Business Plan conference. Focusing on customer service and taking an interactive approach, she kept the interest of our audience and led some great discussions on how to deliver excellent customer service. Our attendees appreciated her knowledge and the hard work she put into her presentation.
- Funeral Service Business Forum
Healthcare
What a tremendous and energetic instructor.....extremely knowledgable and engaging with her audience.....a plethora of information on team building, leadership and communication ! (Teresa's team building workshop was presented for over 200 staff members with average participant rating of 4.9 out of 5.0)
- Delta Pathology / Omega Diagnostics
Teresa is a very fun, vivacious leader on a subject we all need to be reminded of ... customer service. She made learning fun and the time went very fast! She will make you laugh and make you think about how you treat others and how others treat you! (Prescription Rx for Service & Common Sense Communication programs)
- Women's Health for Life
Teresa's presentation was well received at the Sanford Center for Learning Education Day. People enjoyed her presentation and especially her stories regarding healthcare. One particular attendee stated, "Really enjoyed Teresa Allen, was very competent and informative speaker. Would have enjoyed her the entire day." Other comments indicated that Teresa was wonderful and do invite her back again.
Teresa was very well organized and easy to work with as we planned her participation in the event. I would recommend Teresa as a speaker and presenter of Common Sense Service and The Prescription Rx for Service.
- Sanford Health Center for Learning and Innovation
We are so pleased with the presentations you gave at our annual convention. Having the Time of Your Life and The Prescription Rx for Service were both entertaining and uplifting. You assessed the audience well and presented relevant material in a manner that held the attention of everyone. Your illustrations were right on target and will be remembered and applied.
- Louisiana Federation of LPNs
The feedback from the conference has been excellent. Thank you for helping us to continue to offer high quality educational programs to our members.
- Southern Region Rural Healthcare Conference
If you are looking for a fresh face, a new approach, and for someone to breathe fresh life into your organization, you must contact Teresa Allen today! I have attended several of Teresa's programs and know that it will never be a boring, cookie cutter, run of the mill program. No matter how many programs you have attended, Teresa brings new information and catches your attention. Comments from our staff ranged from, "That was so much fun, I couldn't believe I was learning at the same time!" to "She brings such enthusiasm to a room and subject everyone gains from her sessions."
- Waterford Retirement Community
It was my pleasure to bring in Teresa as the keynote speaker for our annual Customer Service seminar. Not only is she a subject matter expert in customer service, Teresa also lives and works by example. The information she shared with the audience was transferable to the healthcare industry as well as every day experiences. Because of Teresa's great presentation, our seminar received extremely high satisfaction marks!
- SatisQuest / VHA Georgia
Thank you for the refreshing and energetic presentation you gave to our recruiters. One of the comments we received was, "This was the best workshop we've had to date!" You gave them some ideas to help take a different approach in their difficult task of donor recruitment. Your presentation definitely set the tone for the entire workshop and helped us have a very productive, exciting, and fun workshop.
- LifeShare Blood Centers
You had our most difficult group of employees in terms of training. Due to state requirements, they are required to have a great deal of training and often become burned out. I heard nothing but enthusiasm, appreciation, and genuine interest as our staff left each one of your Prescription Rx for Service trainings. Thanks for all you've done!
- Metropolitan Circles Home Healthcare
Your presentations on customer service and communications at our corporate meeting exemplified the excellence that we want to foster in our team. It was a fun way for our employees to learn and experience the keys to incorporating customer service at all levels of the company. It was uncanny the accuracy and practicality of the communications style inventory. We will be using this information on a daily basis, what a wonderful resource. Thank you again for being instrumental in bringing out team closer together.
- Snell's Orthotics/Prosthetics
Hospitality / Tourism
My company had the great pleasure of hosting Teresa at our employee orientation this season where she spoke to the team about customer service. Our team was able to look internally at how we operate as individuals and the amplified effect that will result from each experience with our customers, good or bad (especially the bad) as a result of each customer interaction. By understanding ourselves better, and preparing for our customer's need through thoughtful anticipation, we have developed a winning customer service formula for our business. We are planning on taking our company to the next level in our industry and this training was a key building block. Teresa was exactly what we needed to take our business to a scalable brand that can operate anywhere and still deliver the same great experience! -- Lazy Days Beach Rentals
I found Teresa Allen on the Internet when I did a search for speakers on "customer service." I reviewed quotes from other clients, looked at her video and initiated an email. That resulted in a few exchanges on the phone and I thought she could do the job, but secretly hoped I had made the right decision - could she really deliver? Teresa delivered what I wanted and more. We received numerous comments on how good the keynote speaker was. She tailored the presentation minutes before going on stage based on information she had gathered on site. She engaged the audience, made them laugh and more importantly, gave them something to think about when engaging with their clients."
- San Antonio Convention and Visitors Bureau
Teresa spoke at our annual awards breakfast. She was full of energy and had wonderful insight into customer service. She was entertaining and funny and some of her comments made me think about how I am going to go back and change some of the ways I do business. I would highly recommend her to any other company thinking of hiring her.
- ResortQuest
Teresa has worked with the bureau on a number of projects. One of the most notable projects is our Hospitality Training program, which has been a great success. She always brings a fresh perspective to the table and is the ultimate professional. She's very organized and very detail-oriented but is still very much a people-person and her presentations are always lively, entertaining and informative.
- Shreveport Bossier Convention and Tourist Bureau
Thank you for conducting what I would deem one of the best programs I have seen in a long time. Everyone had nothing but positive comments about your program. The staff continues to embrace the presented core concepts of teamwork and communication and to that end, has increased work productivity and workplace happiness. You can count on me as a reference to anyone thinking about improving employee performance or building success in their organizations.
- Shreveport Convention Center
Teresa Allen has the energy and enthusiasm and years of experience and really knows how to speak to her audience and get them involved and truly learning. She knows the qualities that are necessary to succeed in the hospitality industry and is able to relate those to her audience, from general manager to front line employee.(Teresa Named 2005 Hospitality Educator of the Year)
- Shreveport-Bossier Convention & Tourist Bureau
The personal attention Teresa gives is remarkable. She makes sure the training is aligned with our culture, mission and objectives. Teresa has extensive knowledge of sales and service and adapts whatever she is presenting to her participants. She relates well to our entire staff.
- Sci-Port Discovery Center
Incumbent Worker Training
Teresa Allen is a nationally recognized trainer and speaker who reached many people to improve their skills and performance. Her knowledge and experience on customer service, sales, team building and communication areas is exceptional. She worked with very diverse industries and clients therefore she is a very flexible trainer to customize her training to any organization's needs.
- LSU IWT Grant Coordinator
Teresa is a vibrant and effective trainer. We had great feedback from our client and will use her services again when the need arises.
- TRTS IWT Grant Coordinator
Insurance
Wow! What an inspiration your talk was. Your 'Common Sense Service' presentation made quite an impact. I didn't know if I should laugh or cry. You kept us on the edge of our seats with many emotions. Your gave important examples of how we can give better service to our clients and how that can affect our sales efforts. Thank you for helping to make our convention a great one!
- National Association of Insurance Women (NAIW)
I felt it really opened your eyes to what customers take from your actions, words, and tone of voice. Chose your words wisely!!! I really liked it. I liked how she made you take a step back and look at things from a customer's perspective, and how we can improve our customer service skills by making small changes, like smiling, greeting a customer by name, making them feel like you are aware of their presence, and that you are going to take care of their needs. I can't wait to attend her sales class.
- State Farm Insurance
Manufacturing
We used Teresa specifically to aid us in the art of selling in an exhibit environment. We have implemented a number of the items she talked about and are seeing positive results, but more emphasis in continuing with her training steps need to be continued to see the full results. Sort of like "Training old dogs to do new tricks." Teresa was delightful in her training style. It was mixture of comedy with real knowledge and we all walked away with a better knowledge of the items we need to work on to be a better salesman.
- Southland Printing
Retail
Teresa Allen delivered a customer service and sales keynote for the annual NLDA Octoberfest meeting for our luggage dealers. Teresa researched industry issues we had identified to craft a program that was highly valuable to our members in their efforts to grow sales and improve customer service in their businesses. Our attendees enjoyed the highly interactive presentation and appreciated the tools Teresa gave them to bring back and use with staff at their businesses. I highly recommend Teresa to any association wishing to bring a fun yet impactful customer service or sales presentation to their meeting.
- National Luggage Dealers Association
Thank you for the great presentation to our members. The success of our exposition was due in large part to your contribution as one of our speakers. It was very impressive that you took the time to learn about our retailers and their businesses, and gave pertinent examples of situations that everyone could relate to. You kept everyone's attention through your presentation with your excitement, enthusiasm and passion.
- Associated Grocers
We are a retail company that contracted with Teresa to put together a seminar on training the trainer. We were not happy with our customer service results from the previous year, so we needed to shore up the training skills of our store operators. Teresa put together an excellent presentation and a small booklet for our operators to use as a training tool. She was easy to work with and very flexible, as she adapted her program right up until the last minute. There was a lot of back-and-forth prior to her presentation, and I always felt like she was open to new ideas. I was happy with the finished product. It was a pleasure to work with Teresa!
- Calendar Club
Telecommunications
We had so much FUN ... the managers loved the activities and were anxious to bring them back to their teams. We are already seeing many positive results from Teresa's Team Building program!
- Century Link
Women's Events
On behalf of the Northeastern California Small Business Development Center at Butte College in Chico, I would like to thank you for being a significant part of our 15th Annual Women in Business Conference. A majority of participants agreed that both of your presentations were "Excellent"! I too enjoyed your presentation and 'real' content that participants can take back and implement. Our sponsors were specifically excited that they were able to take away new ideas from your presentation and implement immediately. I look forward to working with you again in the future.
- Women In Business Conference California
Not only was your "Hanging On By Your Fingernails" program timely, lively, and entertaining, but I personally believe that each of us in the audience could relate to most everything you said. We received many rave reviews. It is always to rewarding to hear someone of your caliber speak. Thank you!
- Celebration of Women Week
Thank you for making our President's Caucus and Leadership Conference and Annual Meeting such a wonderful success. The presentation to our Chapter Presidents was outstanding and was exactly the type of training that our chapter leaders needed to begin their year. Your creativity and style certainly added to your presentation and made our attendees feel engaged.
- Executive Women International (EWI)
Women's Groups - Christian
Teresa was the speaker for our church's first ever Women's Night Out event. Her Hanging On By Our Fingernails title must have been a big draw because the event was a sell out. Everyone loved her inspirational and spiritual message. This program is uplifting and a blessing to women who live in our fast paced world. We also enjoyed the music that she provided after her program. She not only provided a great program but helped us with the marketing and execution of the event to be the success that it was!
- United Methodist Women's Event