About Teresa Allen
TERESA ALLEN, customer service speaker & customer service trainer, is owner of Common Sense Solutions, a national customer service training and consulting firm focused on bringing common sense customer service and customer experience solutions to business. Teresa has ranked one of the World's Top Customer Service Experts on GlobalGurus.org for 6 consecutive years with two years ranked as #1! Her business was recognized as the Customer Service Training Provider of the Year by the International Stevie Awards for Sales & Customer Service. Teresa ranked as a Top 10 Speaker on Speaking.com for five consecutive years. A two time recipient of the ATD Professional Trainer of the Year Award, Teresa has been presenting her highly acclaimed customer service keynote and customer service training programs across the US and abroad for over 25 years.
Teresa Allen is author of two customer service books:
Common Sense Service: Close Encounters on the Front Lines, and is co-author of The Service Path: Your Roadmap for Building Strong Customer Loyalty.
Teresa's Get Common Sense Customer Service Blog, read by thousands of business professionals, is syndicated by Customer Think, B2B, and Small Biz Club sponsored by Office Depot.
Teresa shares her expertise daily in customer service posts on social media channels including Twitter, Facebook, and LinkedIn. She has been recognized as one of the top customer service experts on these channels.
Teresa was born in Chicago, Illinois and attended Miami University in Oxford, Ohio where she obtained her degree in Business Administration/Marketing. She enjoyed a highly successful sales career with both national corporations and local businesses for over ten years prior to forming her customer service training and consulting firm. In addition to customer service speaking and training, Teresa has served as guest host of local television programming and has authored customer service articles in local, regional, national, and international publications. She has also appeared in several motion pictures.
Teresa and her husband David have been married 'forever' and are the proud parent of two grown daughters. They live on the beautiful Emerald Coast of Florida where they enjoy many outdoor activities. Teresa enjoys traveling across the globe to share her passion for service with anyone she meets!
When you NEED a customer service expert
and you WANT fun, Teresa Allen is the
perfect customer service speaker for your event!
Message from Teresa on the Success of YOUR event !
Hello! Thank you for visiting my website. It is important for you to know about my philosophy on customer service and on how I make my program a meaningful one for YOUR group!
I truly believe that customer service is the foundation for success in any business. And you know what? Much of customer service is not rocket science... it's common sense! You may be thinking... "Well Teresa, if it's common sense, why is it that my people just don't get it?!" I have an answer to that question. Too often, customer service seminars, customer service training, and even customer service keynote presentations get lost in the details!
What do I mean? I believe customer service starts with heart yet relies on the mind. If your customer service speaker simply puts the 5 points of service in a PowerPoint and doesn't touch the hearts and minds of your managers and front line staff, it will not succeed in helping them to reach the hearts of your customers! All the technology in the world designed to augment and improve your customer service will not help if your staff does not care about your customers.
Can you teach people to care? While you should strive to hire people who care, you can re-ignite the caring of your customer service team if it has slipped a bit through a dynamic, interactive presentation that touches the mind and the heart!
Story is the link to the heart and to memory. In my customer service programs, whether speaking to customer service managers, front-line employees, or a combination of both, I will connect with them by telling stories they can relate to when they are the customer.
We are all more objective when we are the critic. By sharing stories that everyone can identify with as frustrated customers, I turn on the light in each attendee's heart as to what turns us on as a customer and what turns us off. After your group leaves my program, they will never again have a blind customer encounter. Every time a customer service professional either pleases or delights them, a lesson will be learned. Thus, my program will pay dividends to your organization far into the future because these lessons are free and flowing in the real world every single day... we just have to NOTICE them !!
KudosNow we have covered the 'heart' of the presentation let's talk for a moment about the mind. In case you are worried that my program is all fluff, take a deep breath! Solid business content linked to YOUR business and industry is included in EVERY presentation! I am obsessed with learning all that is new in the world of customer service. My daily quest for learning has earned me a rank as one of the top customer service global experts! I will share my expertise and specific customer service strategies with your group!
The secret to the success of my customer service keynotes and training is that I will link the business content with stories that open your participants' hearts and minds in a fun and interactive format. This is a recipe for great evaluations and meaningful results that I have used for 25 years in my customer service keynotes and customer service training. It WILL work for you and your group! But don't take my word for it... take a look at all the Kudos on this website as well as recommendations on my LinkedIn profile.
If you want to discuss the specifics of HOW your presentation will be designed for success, give me a call! I am not one of the prima-donna speakers who has an assistant return my calls.
I will speak to you directly... why? ... because I am going to speak directly to YOUR group! Call me at 850-460-7105 or send an email at tallen@AllenSpeaks.com and we can get started on a GREAT event for your team!
I look forward to talking to you and to planning a presentation that will reach the hearts and the minds of your group and make a long term difference in their behavior and customer service relationships that will build your bottom line success!
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