Teresa Allen Video Clips
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Teresa Allen, Ranked a top customer service expert on GlobalGurus.org, is a customer service keynote speaker and customer service author.
View the clips below to get a sense of Teresa's fun and down to earth presentation style combined with her vast customer service expertise! Many of the clips below are from various versions of her Profiting from Common Sense Customer Service program which is based on her customer service book, Common Sense Service: Close Encounters on the Front Lines (available on Amazon.com ** copies are included with every keynote presentation!) Call Teresa at 850-460-7105 to find out how this program can be customized for your group! 
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Customer Service Speaker Teresa Allen
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Be Like Frank - A Customer Service Legend!
Excerpt from Customer Service Keynote |
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Are You on a Customer Service Mission?
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Customer Service is Simple but NOT Easy!
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Profiting From Common Sense Service
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Video Testimonials
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Hospitality Keynote
Teresa presented multiple programs for city wide hospitality training sponsored by the Dodge City, KS CVB. Organizer Chris Haselhorst comments on the success of the programs. Separate events were held for front line customer service staff and for management. |
Food Service/Healthcare Breakout
Reinhart Foods held an expo and seminar event for healthcare customers. The meeting planner comments on how Teresa met her objectives! |
Corporate Annual Sales Mtg Keynote
Teresa gets rave reviews for Winning Guests Through Service Keynote for Resort Quest Regional Sales Meeting. |
Southern California Gas Expo Breakout
A participant raves about the learning experience at the SoCal Gas Expo. |
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Common Sense Customer Service Tips
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Responding to Customer Service Policy Complaints
Does your staff know how to respond to complaints about your policies? Customer service training should include tips on positive responses that build confidence in the organization |
Presenting Long Term Product Value in Customer Service Encounters
Customer service training must include how to present long term value of your products and services to customers. In this customer service tip video, Teresa gives examples of how to do this! |
Sharing Positive Customer Emotions
Customer service speaker Teresa Allen shares customer service strategy on how to accept positive customer comments and emotions to build business. |
Maximize Customer Experience by Minimizing Customer Steps
The number of steps your customer has to take to acheive their desired outcome has a direct impact on the customer satisfaction. In this customer serice video tip, Teresa Allen cites a Dimensional Research Study on this subject. |