Bank Trainers Conference 2023 Additional Resources

Thank you for attending my sessions at the Bank Trainers Conference 2023 in wonderful New Orleans!
I hope these added resources will be valuable to you!   --Teresa Allen

Be sure to visit Teresa's Bank and Credit Union Program Pages -
She would love to bring a great Customer/Member Service, Teambuilding, or Communication program to your training day!
Mention that you attended BTC 23 to get a $1,000 Discount off regular pricing in 2023!
Bank Training Programs
Credit Union Training Programs

Here are the tools you need to present the workshop Teresa shared at the conference:
Expectations: Meeting 'Em and Beating 'Em

PPT Slides:
Expectations PPT Bank Version
Expectations PPT CU Version

Bank Main Handout
pdf version
Publisher editable version

Credit Union Main Handout
pdf version
Publisher editable version

Additional Handouts:
My Service Observations Homework pdf version
My Service Observations Homework  Word editable version
​
Expectations Discussion Logs  pdf version
Expectations Discussion Logs  Word editable version

Link to Jay Baer book I referenced in the session:
​Time to Win: How to Exceed Your Customer's Need for Speed
Download the study:  CLICK HERE

Materials Amazon Links
Post it Easel Pads
4" Colored Lined Post it Pads
Crayola Markers

Great Music for any Teambuilding Program
Lean on Me (jazzed up Cub Nouveau version)
We are Family
We Will Rock You
Don't Stop Believing
I'm Still Standing
Happy