Programs
Common Sense Breakouts
Customer Conflict:
Opportunity Knocks!
Customer conflict can signal the end of a customer relationship or the beginning of an even stronger customer relationship. In this highly interactive customer service training program customized to your industry and organization, customer service speaker Teresa Allen will bring the confidence and customer service skills necessary to handle any customer conflict situation or difficult customer close encounter.
This customer service training or keynote presentation will focus on the following areas:
Call Teresa today to discuss how this program can jump start your customer service efforts
This customer service training or keynote presentation will focus on the following areas:
- Handling customer emotions
- Focusing on the facts of the customer service conflict
- 3 Sources of Customer Conflict
- 3 Levels of Customer Anger
- Institutional Complaints vs. Transactional Complaints
- Dealing with Varied Customer Personalities
- Call today to discuss this great customer service training or keynote and how it can be customized to YOUR organization!
Call Teresa today to discuss how this program can jump start your customer service efforts