Programs
Common Sense Breakouts
Customer Expectations:
|
|
Does your customer service team strive to simply meet customer expectations or to far surpass them? Whether dealing with internal operational expectations or expectations of customers consuming your products and services, a goal to always exceed expectations will build success!
In this highly interactive program customized to your environment, Teresa will help attendees examine their own expectations as a consumer. Consideration will be given to which expectations are product based and which are service based.
Participants then break down their own unique customer service responsibilities into areas of customer expectations both in terms of company product offerings and the service they personally add to that product.
This program will benefit customer service, sales, operations, and support personnel as it will highlight how each brings an important piece to the expectations puzzle!
For a downloadable brochure on this great program click below:
Allen Customer Expectations-Meeting Em and Beating Em.pdf
Call Teresa today to discuss how this program can jump start your customer service efforts
In this highly interactive program customized to your environment, Teresa will help attendees examine their own expectations as a consumer. Consideration will be given to which expectations are product based and which are service based.
Participants then break down their own unique customer service responsibilities into areas of customer expectations both in terms of company product offerings and the service they personally add to that product.
This program will benefit customer service, sales, operations, and support personnel as it will highlight how each brings an important piece to the expectations puzzle!
For a downloadable brochure on this great program click below:
Allen Customer Expectations-Meeting Em and Beating Em.pdf
Call Teresa today to discuss how this program can jump start your customer service efforts