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Above is link to program handout
Thank you for attending the DPHA Customer Service & Sales Seminar
I hope the information on this page will help you to build your customer service and sales and your bottom line. Below are links to recent articles and studies. If you scroll down further you will find a downloadable copy of the handout today which includes the Spin Calculator. Please note that these may be used only by organizations attending today. Share this with your team and let them calculate their impact on your business!
I encourage you to follow me on Twitter for timely updates on the world of customer service!
If you are on Facebook, please connect! If you learned from our time together, please connect with me on LinkedIn and post a recommendation.
I greatly appreciate your referrals and recommendations!
If your team is in need of a customer service wake-up call, let me know. Mention DPHA for a 20% discount!
---Teresa
Kathleen Glossa YouTube Video Shown in Seminar: https://www.youtube.com/watch?v=cHHqsocJxgM
Customer Service Studies & Articles of Interest:
Teresa's recent article 5 Customer Service Truths
Post COVID Customer Service
3 Steps Luxury Brands Must Take Post Covid
Redefining Customer Experience: Connecting in the Time of Covid
5 Small Business Owners on How COVID-19 Has Changed Customer Service
Forbes article: Customer Service in the Time of Covid
Customer Service General
Understanding 3 Customer Service Metrics NPS, CSAT, CES
50 Retail Innovation Stats that Prove the Power of Customer Experience
37 Customer Experience Stats You Need to Know
How Better Customer Service Delivers Financial ROI
Service to Varied Generations
How Millennials are Redefining Customer Service / Salesforce.com
6 Rules for Meeting Millennial Customer Service Expectations
Forget Millennial Purchasing Power, Gen Z is Where it's At
Generational Purchasing Breakdowns
Employee Engagement
How Employee Engagement Drives Customer Satisfaction
I hope the information on this page will help you to build your customer service and sales and your bottom line. Below are links to recent articles and studies. If you scroll down further you will find a downloadable copy of the handout today which includes the Spin Calculator. Please note that these may be used only by organizations attending today. Share this with your team and let them calculate their impact on your business!
I encourage you to follow me on Twitter for timely updates on the world of customer service!
If you are on Facebook, please connect! If you learned from our time together, please connect with me on LinkedIn and post a recommendation.
I greatly appreciate your referrals and recommendations!
If your team is in need of a customer service wake-up call, let me know. Mention DPHA for a 20% discount!
---Teresa
Kathleen Glossa YouTube Video Shown in Seminar: https://www.youtube.com/watch?v=cHHqsocJxgM
Customer Service Studies & Articles of Interest:
Teresa's recent article 5 Customer Service Truths
Post COVID Customer Service
3 Steps Luxury Brands Must Take Post Covid
Redefining Customer Experience: Connecting in the Time of Covid
5 Small Business Owners on How COVID-19 Has Changed Customer Service
Forbes article: Customer Service in the Time of Covid
Customer Service General
Understanding 3 Customer Service Metrics NPS, CSAT, CES
50 Retail Innovation Stats that Prove the Power of Customer Experience
37 Customer Experience Stats You Need to Know
How Better Customer Service Delivers Financial ROI
Service to Varied Generations
How Millennials are Redefining Customer Service / Salesforce.com
6 Rules for Meeting Millennial Customer Service Expectations
Forget Millennial Purchasing Power, Gen Z is Where it's At
Generational Purchasing Breakdowns
Employee Engagement
How Employee Engagement Drives Customer Satisfaction
Vote for Teresa on GlobalGurus.org
Click on the Download link below for a copy of today's handout these are ONLY for registered attendees of DPHA 2020 Virtual Conference. Any other use is a violation of copyright.
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