Programs

Industry Specific Common Sense Service Programs

Healthcare Patient Service Keynote / Training:
​The Prescription Rx for Common Sense Customer Service

Does your patient service need a booster shot? 

From the provider perspective, patient service is a demanding job. From the patient's side, dealing with the health related issues is often considered a necessary evil! To excel in patient service, healthcare professionals must find a balance between meeting all the demands of a paper and liability intensive profession with the compassion that every patient desires and deserves.

THE PRESCRIPTION Rx for SERVICE program will help your healthcare providers to navigate the sometimes rocky road of patient service to reach the destination of not only satisfied patients but loyal ones who will grow your practice and your business through referrals to friends, family members, and colleagues.

This dynamic, interactive healthcare customer service training program was developed by Teresa Allen, a nationally recognized expert in the field of customer service. She sought the input of many nurses and healthcare administrators to insure that program participants are able to immediately see results through a higher level of patient service! This program can be delivered as a healthcare keynote presentation or as a customized healthcare customer service training program for your staff large or small.

Program participants will leave with:
  • A Renewed Positive Attitude about Patient Service
  • Better Connections with Patients, Family Members, Physicians, and Insurers
  • Specific Tools on How to 'Say it Better'
  • Renewed Confidence in Handling Varied Patient Personalities
  • The Good, The Bad, and the Ugly: Insights on Your Patient Survey Data

See live video of this program in the player box to the right.

Call Teresa today to discuss your Healthcare event or training!  800-797-1580
Healthcare keynote speaker Teresa Allen presents Prescription Rx for Service program.