Below is link to printable handout for Teresa's program:
| leading_cu_service_in_new_reality_20.pdf |
Thank you for attending the LSCU Program by Teresa Allen
Leading Your CU Member Service Team & Initiatives in a New Reality
I hope the information on this page will help you to build your member service!
Below are links to recent articles and studies.
I encourage you to follow me on Twitter for timely updates on the world of customer service!
If you are on Facebook, please connect! If you learned from our time together, please connect with me on LinkedIn and post a recommendation.
I greatly appreciate your referrals and recommendations!
If your team or your chapter is in need of a member service wake-up call, let me know. Mention LSCU for a 20% discount!
---Teresa
Jeff Meshey Video Shown in Seminar: https://www.youtube.com/watch?v=HWI5LV9fbFE
Please VOTE for Teresa on GlobalGurus.org! globalgurus.org/customer-service
CLICK HERE to visit Teresa's Credit Union Program Page
Service Studies & Articles of Interest:
Teresa's recent article 5 Customer Service Truths
Post COVID Customer Service
Redefining Customer Experience: Connecting in the Time of Covid
5 Small Business Owners on How COVID-19 Has Changed Customer Service
Forbes article: Customer Service in the Time of Covid
Customer Service General
Understanding 3 Customer Service Metrics NPS, CSAT, CES
50 Retail Innovation Stats that Prove the Power of Customer Experience
37 Customer Experience Stats You Need to Know
How Better Customer Service Delivers Financial ROI
Service to Varied Generations
How Millennials are Redefining Customer Service / Salesforce.com
6 Rules for Meeting Millennial Customer Service Expectations
Forget Millennial Purchasing Power, Gen Z is Where it's At
Generational Purchasing Breakdowns
Employee Engagement
How Employee Engagement Drives Customer Satisfaction
Leading Your CU Member Service Team & Initiatives in a New Reality
I hope the information on this page will help you to build your member service!
Below are links to recent articles and studies.
I encourage you to follow me on Twitter for timely updates on the world of customer service!
If you are on Facebook, please connect! If you learned from our time together, please connect with me on LinkedIn and post a recommendation.
I greatly appreciate your referrals and recommendations!
If your team or your chapter is in need of a member service wake-up call, let me know. Mention LSCU for a 20% discount!
---Teresa
Jeff Meshey Video Shown in Seminar: https://www.youtube.com/watch?v=HWI5LV9fbFE
Please VOTE for Teresa on GlobalGurus.org! globalgurus.org/customer-service
CLICK HERE to visit Teresa's Credit Union Program Page
Service Studies & Articles of Interest:
Teresa's recent article 5 Customer Service Truths
Post COVID Customer Service
Redefining Customer Experience: Connecting in the Time of Covid
5 Small Business Owners on How COVID-19 Has Changed Customer Service
Forbes article: Customer Service in the Time of Covid
Customer Service General
Understanding 3 Customer Service Metrics NPS, CSAT, CES
50 Retail Innovation Stats that Prove the Power of Customer Experience
37 Customer Experience Stats You Need to Know
How Better Customer Service Delivers Financial ROI
Service to Varied Generations
How Millennials are Redefining Customer Service / Salesforce.com
6 Rules for Meeting Millennial Customer Service Expectations
Forget Millennial Purchasing Power, Gen Z is Where it's At
Generational Purchasing Breakdowns
Employee Engagement
How Employee Engagement Drives Customer Satisfaction
Vote for Teresa on GlobalGurus.org