Call Teresa Today: 850-460-7105
  Teresa Allen​Customer Service Speaker
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  • Customer Service Programs
  • Customer Service Videos
  • Bio
  • Kudos
    • Testimonials
    • Client List
  • Customer Service Blog
  • Contact
    • Request Info
    • Meeting Planners
Below is link to printable handout for Teresa's program:
leading_cu_service_in_new_reality_20.pdf
File Size: 515 kb
File Type: pdf
Download File

Thank you for attending the LSCU Program by Teresa Allen
Leading Your CU Member Service Team & Initiatives in a New Reality

I hope the information on this page will help you to build your member service! 
Below are links to recent articles and studies. 
I encourage you to follow me on Twitter for timely updates on the world of customer service! 
If you are on Facebook, please connect!  If you learned from our time together, please connect with me on LinkedIn and post a recommendation.
I greatly appreciate your referrals and recommendations!

If your team or your chapter is in need of a member service wake-up call, let me know.  Mention LSCU for a 20% discount!
                                                                                            ---Teresa
Jeff Meshey Video Shown in Seminar:  
https://www.youtube.com/watch?v=HWI5LV9fbFE

Please VOTE for Teresa on GlobalGurus.org! globalgurus.org/customer-service

                                               CLICK HERE to visit Teresa's Credit Union Program Page


Service Studies & Articles of Interest:
   
    
Teresa's recent article 5 Customer Service Truths    

  Post COVID Customer Service
    
 Redefining Customer Experience: Connecting in the Time of Covid
     5 Small Business Owners on How COVID-19 Has Changed Customer Service
    Forbes article: Customer Service in the Time of Covid
 

Customer Service General
​
      Understanding 3 Customer Service Metrics  NPS, CSAT, CES
      50 Retail Innovation Stats that Prove the Power of Customer Experience
      37 Customer Experience Stats You Need to Know
      How Better Customer Service Delivers Financial ROI

  Service to Varied Generations
     
How Millennials are Redefining Customer Service / Salesforce.com
      6 Rules for Meeting Millennial Customer Service Expectations
     Forget Millennial Purchasing Power, Gen Z is Where it's At
     Generational Purchasing Breakdowns

   Employee Engagement 
      How Employee Engagement Drives Customer Satisfaction
 

Vote for Teresa on GlobalGurus.org 
Call Teresa Today!  850-460-7105
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