Thank you for attending my program at the SEVA: A 2020 Service Strategy to Grow Your Business!
I hope the information on this page will help you to build your customer service and your bottom line.  Below are links to recent articles and studies. 
If you scroll down further you will find a downloadable copy of the form used to calculate positive and negative spin of a customer encounter in your vending business.  Share this with your team and let them calculate their impact on your business!

I encourage you to follow me on Twitter for timely updates on the world of customer service! 
If you are on Facebook, please connect!  If you learned from our time together, please connect with me on LinkedIn and post a recommendation.  Like Frank, I depend on your referrals and recommendations!
   ---Teresa

Customer Service Studies & Articles of Interest:
​
   Customer Service General -
      50 Retail Innovation Stats that Prove the Power of Customer Experience
      Top Ways Customer Service Impacts Your Vending Business Bottom Line
      37 Customer Experience Stats You Need to Know
      How Better Customer Service Delivers Financial ROI
    Service to Millennials -
      How Millennials are Redefining Customer Service / Salesforce.com
      The Millennial Workplace of the Future is Almost Here / Inc.com
      4 Questions to Ask When Appealing to Millennials
      6 Rules for Meeting Millennial Customer Service Expectations
   Employee Engagement -
      How Employee Engagement Drives Customer Satisfaction