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Thank you for attending The Next Big Thing Profiting from Common Sense Service Keynote!
I hope the information on this page will help you to build your customer service and sales and your bottom line. Below are links to recent articles and studies. If you scroll down further you will find a downloadable copy of the handout today which includes the Spin Calculator. Please note that these may be used only by organizations attending today. Share this with your team and let them calculate their impact on your business!
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I greatly appreciate your referrals and recommendations!
If your team is in need of a customer service wake-up call, let me know. Mention TNBT for a 20% discount!
Customer Service Studies & Articles of Interest:
Teresa's article re 5 Customer Service Truths
Post COVID Customer Service
5 Service Trends to Expect
2022 Service Predictions
Post Pandemic Service Trends
Redefining Customer Experience: Connecting in the Time of Covid
5 Small Business Owners on How COVID-19 Has Changed Customer Service
Forbes article: Customer Service in the Time of Covid
Customer Service General
Understanding 3 Customer Service Metrics NPS, CSAT, CES
50 Retail Innovation Stats that Prove the Power of Customer Experience
37 Customer Experience Stats You Need to Know
How Better Customer Service Delivers Financial ROI
How Employee Engagement Drives Customer Satisfaction