USPTO Meeting June 2018

Thank you for attending my program at your OHR Meeting. 
I hope today's program helps to build your success.  I have included some article links below that will augment the learning at your conference:

Institute for Employment Studies Report  This is the study referenced in today's program

What Qualities Must a Dept of HR have?  Santa Clara University report

Eight Steps to Great Customer Experience for Government Agencies  Oracle Report

5 Customer Service Must-Dos for 2018

B2B: Customer Service as a Competitive Advantage

5 Ways your B2B Customer Experience Strategy will Impact Business Outcomes in 2018

Microsoft Global State of Customer Service Report pdf





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