​Last week I stopped in Marshalls to look for a top to go with a new skirt.  A professional shopper never stops when the original hunt is completed, and that is my excuse for winding up in the check-out line with a few travel items that I thought would be handy on summer vacation.

When I got to the register, I was greeted by a representative who had a truly contagious smile.

I took a stroll down memory lane at a fantastic Styx and Foreigner concert. Needless to say the music was fantastic - my favorite moment was listening to Styx play "Come Sail Away". If you don't know that song, it was a huge hit from their Grand Illusion album in the 70s. (STOP with the age calculations this minute!!)

What was interesting to me from a business and customer service standpoint was the many ways the audience was involved in the concert.  Musicians today are keenly aware of how important it is to personalize the audience (customer) experience. The concert was held in Texas. Before getting into their many oldies but goodies, they sang "Deep in the Heart of Texas". The crowd went wild.