Call Teresa Today: 850-460-7105
  Teresa Allen​Customer Service Speaker
  • Customer Service Programs
  • Customer Service Videos
  • Bio
  • Kudos
    • Testimonials
    • Client List
  • Customer Service Blog
  • Contact
    • Request Info
    • Meeting Planners
  • Customer Service Programs
  • Customer Service Videos
  • Bio
  • Kudos
    • Testimonials
    • Client List
  • Customer Service Blog
  • Contact
    • Request Info
    • Meeting Planners

​5 Customer Service Team Activities for Customer Service Week 2016

9/27/2016

Comments

 
Picture
Customer Service Week is October 3-7, 2016
The Institute of Customer Service (ICS) has 
identified an area of customer service focus for each day of this important week. Below each day and topic identified by ICS, I have shared a suggested activity for your customer service Team.

Monday:     Customer priorities - What are your customer needs? How have they changed?
Activity: Assign a product to each team member.  Identify the typical customer for this product. How do they use this product in their daily life.  How has that use changed over the last 5-10 years for this customer type?    
Tuesday:   Customer turnaround - Moving your customer from complaining to recommending
Activity:   Ask each team member to share a customer complaint they have heard recently. Was the solution within your power?  If not, what other resources/people would you need to access to move the customer from complaining to recommending?  As each complaint is shared, ask other team members to share whether they have experienced similar complaints.  Make a list of the top 5 complaints and as a team share ideas on how to eliminate or minimize these types of complaints.

Wednesday: Customer Service Strategy -  Setting standards to meet customer needs
Activity:       Ask team members what strategies are differentiating competitive advantages that you have in your marketplace.  Brainstorm on how to expand standards to rise above competition.  Be specific!

Thursday:  Collaboration -  Working together to deliver results
Activity:  Ask each team member to share a time when help from another team member or department either saved a customer relationship or enhanced it.  Ask each team member to identify what is the most important internal service expectation they have from another department when trying to help customers.

Friday:   Recognize and celebrate - Reward performance and celebrate success
Activity:  Go through your latest customer service surveys and identify positive comments which mention individual service providers on your team.  On a bulleting board or in a break room, display pictures of team members with the customer comments below their picture.  Ask team members to congratulate each other on their stellar customer service performance!

For more suggestions on how to celebrate customer service week with your team,
visit the Customer Service Week site.

                      Don't let this important week go by without taking the opportunity
                      to emphasize how important customer service is to YOUR business!


Are you planning to take your service to the next level in 2017?  Call global customer service expert Teresa Allen at 800-797-1580 to find out more ways to excite your team and profit from Common Sense Service!  Email Teresa at tallen@AllenSpeaks.com if you need a customer service speaker for an upcoming event!

This post may be shared as long as attribution paragraph (above) included.  Please let us know where you have shared so we can link to your post in social media!
                
Comments
    Picture
    Picture

    Archives

    October 2021
    July 2021
    March 2020
    February 2020
    October 2019
    August 2019
    January 2019
    April 2018
    December 2017
    June 2017
    March 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016
    December 2015
    October 2015
    September 2015
    May 2015
    March 2015
    October 2014
    May 2014
    November 2013
    September 2013
    August 2013
    August 2012
    February 2012
    December 2011
    July 2011
    June 2011

    Categories

    All
    Communication
    Customer Engagement
    Customer Service
    Customer Service Study
    Sales
    Telephone Customer Service

    RSS Feed

Call Teresa Today!  850-460-7105
Home | Event Photos | Shop | Contact | Newsletter 
© 2021 Common Sense Solutions LLC