I had a rather expensive product delivered to my house. Think about the last time you purchased something like that for your home. There is actually an excitement and anticipation about the delivery day, especially if you have waited and saved for the purchase for some time.
And by the way... No one on your service team should feel like they are 'just the delivery guy' or 'just the teller' or 'just the receptionist'. Every individual should be appreciated and understand their link to service and sales success!
Think about the service links for your customer's journey. Make sure that you ask for feedback on every impression generated by your business when in contact with your customer.
What can YOU do today to eliminate the WEAK links of your customer service?